Store, Exchange & Returns Policy
Store, Exchange & Returns Policy
1. All prices are in Saudi riyals and include VAT unless stated otherwise.
2. Unopened products in their original condition can be exchanged or returned within 7 days of delivery with the invoice.
3. Food, treats, veterinary products and care products cannot be exchanged or returned once opened, for health and safety reasons.
4. If a product arrives damaged or not as ordered, please tell us within 48 hours with a photo; we cover the cost of the exchange.
5. Refunds go back to the original payment method within normal business days after the product is received and inspected.
6. Veterinary products are sold in line with regulations; some require a prescription or a vet check.
7. For questions or exchange requests, contact us on WhatsApp or by email.
2. Unopened products in their original condition can be exchanged or returned within 7 days of delivery with the invoice.
3. Food, treats, veterinary products and care products cannot be exchanged or returned once opened, for health and safety reasons.
4. If a product arrives damaged or not as ordered, please tell us within 48 hours with a photo; we cover the cost of the exchange.
5. Refunds go back to the original payment method within normal business days after the product is received and inspected.
6. Veterinary products are sold in line with regulations; some require a prescription or a vet check.
7. For questions or exchange requests, contact us on WhatsApp or by email.