Booking & Cancellation Policy
Booking & Cancellation Policy
1. A booking is confirmed once you receive the confirmation message.
2. Please make sure your address and mobile number are correct for home services.
3. You can reschedule or cancel free of charge at least 24 hours before your appointment by messaging us on WhatsApp.
4. Cancellations within 24 hours, or not being available when the team arrives, may incur a cancellation fee.
5. If you are more than 15 minutes late, the service time may be shortened or the appointment rescheduled.
6. Happy Tail may reschedule due to circumstances beyond our control, and will inform you as soon as possible.
7. For everyone's safety, the team may stop a service if a pet is aggressive in a way that puts it or the team at risk.
8. Eligible refunds are returned to the original payment method within normal business days.
2. Please make sure your address and mobile number are correct for home services.
3. You can reschedule or cancel free of charge at least 24 hours before your appointment by messaging us on WhatsApp.
4. Cancellations within 24 hours, or not being available when the team arrives, may incur a cancellation fee.
5. If you are more than 15 minutes late, the service time may be shortened or the appointment rescheduled.
6. Happy Tail may reschedule due to circumstances beyond our control, and will inform you as soon as possible.
7. For everyone's safety, the team may stop a service if a pet is aggressive in a way that puts it or the team at risk.
8. Eligible refunds are returned to the original payment method within normal business days.